Refund policy

1. Return Window

We offer a 7-day return policy from the date of delivery.

• Item must be unused and in original condition
• Original packaging and tags must be intact
• Valid proof of purchase is required
• Item must not fall under non-returnable category

Returns requested after 7 days will not be accepted.

2. Return Process

To initiate a return, please contact our support team with your Order ID and reason for return. If your request is approved, we will share return instructions.

Return Address:
Adsum Originator LLP
Shop No. 301, 3rd Floor Panchadev Row House
Plot No. 01, Motibaug Farm
Mota Varachha, Surat, Gujarat – 394101
India

Items sent without prior approval will not be accepted.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please inform us within 48 hours of delivery. We may request product images for verification before processing replacement or refund.

4. Non-Returnable Items

• Perishable goods
• Customized or personalized products
• Personal care & hygiene items
• Gift cards
• Sale or clearance items

5. Refunds

After receiving and inspecting the returned product:

• You will be notified about approval status
• Approved refunds will be processed to the original payment method
• Refund timeline: 7–10 business days

Shipping charges (if applicable) are non-refundable.

6. Order Cancellation

Orders can only be cancelled before dispatch. Once shipped, cancellation is not possible.